managed services

MANAGED SERVICES

Elements of our Managed Services approach

Our Managed Services Offering delivers your organisation a complete IT department. Say goodbye to your technical worries with our Market leading IT support. We take full responsibility for your IT – supporting, resolving, liaising with third suppliers, and keeping you informed every step of the way; while you concentrate on doing what you do best.

No hidden Costs or nasty financial surprises!

Darkrealm Technology Managed Services offering is billed on a straight forward, monthly basis, enabling you to plan ahead.

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Benefits and Advantages

  • Service Help Desk
  • Dedicated Service Delivery Manager
  • Intelligent proactive network monitoring of private and public clouds
  • First, second and third-line support
  • Management reports for complete transparency
  • 24/7 server and device monitoring
  • Daily backups
  • Software patch management
  • Anti-Virus management
  • Third Party software management
  • Optional onsite technical specialist

As technology plays an ever growing critical part in the way today’s businesses operate, very few companies like the idea of relying on a single point of failure to take care of such a key responsibility. They know that having one server or network down can cause productivity and revenue losses, not mentioning damages to reputation.

Darkrealm Technology can help you accommodate business expansion. When your company grows, you don’t necessarily have the time or budget to invest in developing your IT services in house. As a Managed Services Provider, Darkrealm Technology allows you to get your IT projects up and running much quicker, with reduced operating costs and access to experienced and knowledgeable Service Delivery Managers.